Technology Department

General Information
Welcome to the Technology Department webpage. You can find information about happenings within the Tech Department as well as resources and documents for teachers, students and staff.  Our blog is available here.

ScholarChip Implementation Update (9/8/2019)  

 NOTE:  The ScholarChip implementation is currently on hold. (11/24/2019)

We are still waiting on some updates from ScholarChip and more details will be sent to each school's technician as they are received.  The following is an update from Mr. Jeremy Wood, our senior network manager.  Regular updates and ScholarChip resources are available on our dedicated ScholarChip Implementation Website.

• Most users that were having issues getting into ScholarChip on Friday that we reported to ScholarChip should be resolved. There are still two users that are not showing correctly in the system, one from NFA Main and one at NFA West. All other users look like they should be set to access the system.
• The issue with first period missing at NFA Main, NFA West, Temple, Meadow and Heritage is still being resolved by the vendor. We are still waiting on an update on this and a confirmation it is resolved.
• There were some reported issues with schedules/rosters not updating in ScholarChip. We have put this on the list for them to look into as the schedules/rosters should be updating every night from Infinite Campus.
• Please continue to encourage users to let techs know when they are having issues with the system so that they can be submitted to ScholarChip.  

Mojo Helpdesk Replaces SchoolDude Technology Helpdesk
The Technology Division has heard loud and clear the challenges associated with SchoolDude as a help desk solution, and spent six months selecting its replacement; Mojo Help Desk.  This system will simplify the process of entering a help desk ticket, streamline work orders for our technicians, and allow the Division of Technology and Information to provide faster, more consistent service. The improved reporting features will also allow for better reporting to the district on help desk tickets and to more efficiently allocate resources and trainings.  NECSD employees can click here for the “quick start” guide.

Building Tech Issue Reporting
The procedure for reporting technical issues within a building is as follows: All technology issues should be reported using Mojo Helpdesk.  Mojo helpdesk is also accessible via the Launchpad and the "waffle", upon log in to a NECSD Google account.  A ticket will automatically be created and forwarded to the appropriate technician for resolution.  A follow up email from the system will be sent to the person reporting the issue.   New users, please reference our Mojo Helpdesk quickstart guide.

Smart Schools Bond Act
The Smart Schools Bond Act was passed in the 2014-15 Enacted Budget and approved by the voters in a statewide referendum held during the 2014 General Election on Tuesday, November 4, 2014. The Smart Schools Bond Act (SSBA) authorized the issuance of $2 billion of general obligation bonds to finance improved educational technology and infrastructure to improve learning and opportunity for students throughout the State. The SSBA requires that a Review Board review and approve districts’ Smart Schools Investment Plans before any funds may be made available for the program.

Documents
Smart Schools Bond Act Preliminary Plan
SSIP #1 - Network Refresh
SSIP #2 - Network Refresh NFA
SSIP #3 - Interactive Displays
SSIP #4 - Security/Voice
SSIP #5 - Security Upgrades 

End of Year Information June 2019

For Teachers:

1. Please make sure to backup to your network home directory or Google Drive any items you wish to keep.  Documents should not be saved on a desktop or local hard drive, as these may be lost if the computer is damaged, moved to another location, or serviced.  
    
2. Teachers are encouraged to take their laptops home for use during the summer.  Any teacher who does not wish to take the laptop home for the summer must schedule a time to drop off the laptop with the building technician who will inventory the device and store it for the summer.
    
3. If a problem occurs during the summer which requires service to a teacher laptop, please contact the NECSD Help Desk (helpdesk@necsd.net or 845-568-6540) to schedule a time to drop off the laptop in the district. Laptops will be serviced as technicians are available and teachers will be contacted to come and pick up the laptop once service has been completed. A “loaner device” will be made available, though it may be a different model.

For Students:

1. All Chromebooks, including the charger, need to be returned to the school prior to the end of the school year, where they will be inventoried in the district’s system. District provided carrying cases may be kept at home and used again next year.
    
2. For Graduating Seniors:  If you wish to export your data stored in G Suite (i.e Gmail, Drive, etc.) to a flash drive or personal Google Account, please follow the link below to use the Google Takeout service. Once you graduate, your account will be removed over the summer and all documents will be deleted and unrecoverable.  

Please share this information with your classmates!

Help Document for using Google Takeout

https://support.google.com/accounts/answer/3024190?hl=en

Google Takeout

https://takeout.google.com/